At Challenge DV, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard the personal information you provide to us.

What Information We Collect

We may collect personal information including, but not limited to:

- Your name

- Contact details such as email address, phone number, and mailing address

- Donation history or payment information (where applicable)

- Any additional information you provide when contacting us or participating in our programs or campaigns

How We Use Your Information

We collect and use your personal information to:

- Communicate with you about our work, campaigns, events, or updates you’ve signed up for

- Process donations or issue receipts

- Respond to your inquiries or feedback

- Keep records as required by law and for internal administrative purposes

- Improve our services and better understand supporter needs

We do not sell, rent, or trade your personal information with any third parties. We may, however, share your information with trusted service providers who assist us in operating our charity and delivering our services, provided they comply with relevant privacy laws.

Communications

Your contact information may be used to communicate with you regarding our mission, events, fundraising activities, and other relevant updates. You can opt out of marketing communications at any time by using the unsubscribe link provided in our emails and SMS correspondence.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored securely, and access is limited to authorised personnel only.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

Complaints or Questions

If you have any concerns or complaints about how we handle your personal information, please contact our Privacy Officer:

Privacy Officer

Email: [email protected]

We will respond to your complaint promptly and in accordance with applicable privacy laws.